Shipping cost
Shipping is free on every order, with no minimum, to the United States and to the international destinations shown at checkout.
Processing and delivery
Order processing and verification typically takes 2–3 business days, depending on demand and product availability. Expected arrival is 8–15 business days after processing. You will receive an email once your order is processed, along with a tracking number. You can check progress any time on our Track Order page.
International orders follow similar timelines; customs handling can add a few days. Any duties or import taxes charged by your country are the responsibility of the recipient.
Changes to orders
Orders move to fulfillment quickly, so once an order is placed we cannot add, remove, or change items or the shipping address.
Incorrect addresses
If a delivery address is submitted incorrectly, we cannot ship a replacement package or refund the order. If you notice a mistake, email support@whiskerandmoss.com immediately — we can only correct an address before the order ships.
Lost or stolen packages
Once a package is marked delivered by the carrier, we cannot take responsibility for packages that are lost or stolen, and cannot ship a replacement or issue a refund. If tracking shows a package is lost in transit, contact us and we will work with the carrier to resolve it.
Questions
Email support@whiskerandmoss.com and a person will reply within 1 business day, Monday to Friday.