We want you to be happy with what you chose. If something is not right, here is how returns work.
You have 30 days after receiving your order to request a return. To be eligible, the item must be unused and in the same condition you received it, with any tags and in its original packaging. Please keep your order confirmation as proof of purchase.
Email us at support@whiskerandmoss.com (or use the Contact page) with your order number and what you would like to return. We reply within 1 business day with the next steps. Items sent back without a request first cannot be accepted.
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and include a short video or photos so we can put it right quickly.
The fastest way to get a different size or color is to return the original item and, once the return is accepted, place a new order for the one you want.
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method automatically. Your bank or card issuer may take a few extra days to post it.
Questions? support@whiskerandmoss.com